Understanding Participant Responsibilities and Rights
The Supports Waiver Program emphasizes a partnership between participants and their care providers to ensure services are effective, person-centered, and aligned with individual goals. This guide outlines the key responsibilities participants must fulfill and the rights they retain under the program.
Participant Responsibilities
To ensure the success of their care plans and the efficient delivery of services, participants have several important responsibilities:
1. Collaborating with Community Support Coordinators (CSCs)
Participants are required to work closely with their Community Support Coordinator (CSC) to:
- Develop a comprehensive Individual Support Plan (ISP) tailored to their needs and preferences.
- Implement the ISP by selecting services and providers that align with their goals.
2. Maintaining Regular Communication
Regular check-ins with the CSC are essential to:
- Monitor progress toward goals outlined in the ISP.
- Discuss any challenges or changes in needs.
- Ensure services remain effective and relevant.
3. Reporting Changes in Circumstances
Participants must inform their CSC of any significant changes, including:
- Hospitalizations: Any medical emergencies or extended hospital stays.
- Address Changes: Relocation to a new residence.
- Caregiver Updates: Changes to primary caregivers or service providers.
These updates must be reported within 10 days to ensure services are adjusted appropriately.
Participant Rights
Participants in the Supports Waiver Program retain all civil and legal rights. These rights are designed to empower participants, promote dignity, and ensure they receive quality care.
1. Right to Appeal Decisions
Participants have the right to challenge any decision that affects their services, including:
- Denials of requested services.
- Modifications to their ISP.
- Changes in service delivery.
Appeals must follow the formal process outlined by the program, ensuring transparency and fairness.
2. Right to Access Culturally Competent Services
Participants are entitled to services that respect their:
- Cultural and religious beliefs: Providers must accommodate preferences related to diet, language, and traditions.
- Disabilities: Services must comply with the Americans with Disabilities Act (ADA) to ensure accessibility.
3. Right to Freedom from Abuse and Neglect
Participants have the right to live free from abuse, neglect, or exploitation. This includes:
- Physical Safety: Protection from harm, seclusion, or restraint.
- Emotional Safety: Freedom from coercion or verbal abuse.
- Legal Protections: Access to advocacy services and support in reporting incidents.
Providers are required to report any suspected abuse or neglect immediately, and participants have access to resources for advocacy and protection.
Ensuring Success Through Partnership
The partnership between participants and the New Mexico Support Network is critical to fulfilling responsibilities and safeguarding rights. The network provides:
- Educational Resources: Helping participants understand their roles and rights under the program.
- Advocacy Support: Assisting with appeals and ensuring culturally competent care.
- Ongoing Guidance: Supporting participants in maintaining compliance with program guidelines and adapting to changes in circumstances.
By actively engaging with their CSCs and the New Mexico Support Network, participants can fully utilize the benefits of the Supports Waiver Program.
Why Responsibilities and Rights Matter
The balance of responsibilities and rights ensures that participants:
- Receive High-Quality Care: Responsibilities help maintain accountability, while rights protect dignity and safety.
- Achieve Their Goals: Active participation in planning and communication keeps care aligned with individual needs.
- Feel Empowered: Rights ensure participants have control over their care and access to legal protections.